Company: Restaurant Equippers
About: Restaurant Equippers is a leading supplier of commercial restaurant equipment and supplies serving professionals across the food-service industry. Known for its everyday low warehouse prices and extensive catalog of professional-grade equipment, Equippers operates both in-store and online, helping restaurateurs, caterers, and food-truck owners equip their kitchens with confidence.
Industry: Retail – Restaurant Equipment and Restaurant Supplies
Location: Columbus, OH
Category: Search & Product discovery
Solutions Used: Search, Merchandising, AI Shopping Agent
The Challenge: Delivering Top-Notch Product Discovery Experience
Restaurant Equippers struggled to deliver a seamless and relevant product discovery experience, which directly impacted conversions and customer satisfaction.
- Search struggled with basic query understanding, like stemming, synonyms, and symbols
- Could not interpret real-world search behavior (e.g., “inches” vs quotes)
- High manual effort to manage redirects and synonyms
- Limited AI capabilities and weak personalization
- Resulting in low conversions, high bounce rates, and irrelevant results
The Solution: Robust AI-powered, Agentic Product Discovery Platform
Restaurant Equippers implemented Netcore’s AI-powered, agentic product discovery platform to transform how customers search and shop.
Key capabilities deployed:
- Advanced AI Search
- AI Shopping Agent (Agentic Commerce)
- Dynamic Merchandising
- Adaptive Personalization
- No-Code Console
- Seamless Integration
Outcome
Within weeks of launch, the impact was clear and measurable:
- 60–70% search engagement (~3× increase)
- 12–20% uplift in add-to-cart rates
- 20% increase in revenue
- 10% growth in Average Order Value (AOV)
- Reduced customer support calls
- Improved product discovery and conversion quality
Key Takeaway
Agentic AI transforms ecommerce from passive search into an active, guided shopping experience.
By combining intelligent search, real-time personalization, and business-aware merchandising, Restaurant Equippers turned product discovery into a high-performing revenue driver—boosting engagement, conversions, and profitability simultaneously.
Check how Netcore’s AI shopping agent can improve your ecommerce business
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