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How Konga, Nigeria's Homegrown Commerce Platform, Lifted Online Revenue by 7% and Drove a ~16X ROI with Netcore
Konga has spent over a decade building one of Nigeria’s most recognised commerce platforms – a marketplace, retail, logistics and payments ecosystem now serving more than five million customers. Traffic was never the problem. The gap sat between a shopper landing on Konga and that shopper actually buying: in the weeks after a sign-up that never turned into a first order, at the product page, and at the cart.
Working with Netcore, Konga built five lifecycle journeys – welcome, first purchase, product-view recovery, cart recovery and winback – each triggered by what a shopper actually did, and each backed by omnichannel engagement across email, app push, web push and SMS. By July 2026, those journeys and campaigns had become a measurable part of Konga’s online revenue.
7%
Online business revenue driven by Netcore
~16X
Returned for every ₦1 invested in Netcore
How MICS International Nearly Tripled Its Advisory Reach in the UAE's Fastest-Changing Tax Era
Since 2023, MICS International has run a continuous cadence of regulatory communication for clients navigating one of the world’s fastest-changing tax environments – Corporate Tax, VAT, AML, and transfer pricing rules that have all shifted within a few years of each other. Over that time, MICS’s contact base grew from roughly 40,000 to more than 117,000. Netcore helped the team keep its communication relevant and dependable at that size, through topic-based segmentation and a second channel for time-sensitive updates.
Working with Netcore, MICS organised its email programme by regulatory theme rather than as one-size-fits-all sends, and layered WhatsApp alongside email specifically for the moments that couldn’t wait – webinar reminders, training notices, filing deadlines. Both channels now run from a single platform, giving the team one view of what’s landing and what isn’t.
3X
Expansion in campaign reach
94%
Average email delivery rate
62%
Average WhatsApp read rate
Same Journeys, Better Inbox: How SóCarrão Made Every Lifecycle Email Count
SóCarrão didn’t set out to send more emails. The aim was to get more from the journeys it already ran – the automated emails that follow buyers and sellers through each stage of a vehicle transaction, including the seven-step sequence after a user’s first lead.
Working with Netcore, SóCarrão implemented the NIVO (Netcore Inbox Visibility Optimization) program across all active email campaigns and sending domains, starting 6 August 2026. Sender, domains, audience and frequency all stayed as they were. Six weeks later, journey open rates had risen by 65.2%. The First Lead Journey, the one closest to the business’s core KPI, climbed from 10.97% to 18.83%, up 71.6%. Over the weeks after go-live, SóCarrão also recorded 16.39% more leads and 41.51% more sessions than in its pre-implementation period.
Impact Snapshot
+65.2%
Journey Open Rate
+71.6%
First Lead Journey Open Rate
+16.39%
Leads
+41.51%
Sessions
24% More Opens: Inside redBus and Netcore’s Email Visibility Play
When a traveller books a bus ticket, an unseen email isn’t a missed promotion – it is a broken transaction. redBus had the content and timing right, but a visibility gap was quietly capping the reach of every booking confirmation, reminder, and travel update sent. Working together, redBus and Netcore identified why these messages were slipping out of view – and used NIVO – Netcore Inbox Visibility Optimization – programme to drive one of the most sustained visibility turnarounds either team has tracked.
Impact Snapshot
22% → 27.26%
Open rate increased
2.33X
Click rate increase
BAC Education Achieves 46.53% Growth in Email Openers with Automated Student Journey Engine
For a private education group managing 10+ academic programmes across multiple institutions, every prospective student’s journey is unique, yet most communication strategies treat them all the same.
BAC Education wanted to break free from generic, batch-and-blast email campaigns and build an intelligent, always-on engagement engine that could nurture prospects from first interest to active enrollment without scaling headcount.
In partnership with Netcore, BAC Education deployed a fully automated lifecycle marketing system powered by programme-level personalisation, behaviour-triggered journeys, A/B testing, and AI-driven Send Time Optimisation.
When the right message reaches the right student, engagement follows. And so does enrolment.
46.53%
Growth in Email Opens (Q-o-Q)
43.1%
Growth in Email Clicks (Q-o-Q)
10+
Programme streams on Automated journeys
How a Conversation Replaced a Spreadsheet: AJobThing's 92% Click Lift with Netcore’s Insight Agent
AJobThing sends email at serious volume, across Malaysia and Indonesia, to employers and jobseekers alike – acting as the connective tissue between two sides of a hiring marketplace. As the programme scaled, the team’s visibility into what actually worked hadn’t scaled with it. The real risk wasn’t sending too little – it was sending at volume with no clear read on what was working, until the channel itself started to wear out. And that gap had a simple cause: campaign reviews ran on manual spreadsheet exports, with no fast way to see what was changing week to week
AJobThing partnered with Netcore.ai to move off manual, spreadsheet-heavy campaign reviews and onto Insight Agent, one of Netcore’s suite of agents that gives you actionable insights. Instead of the CRM team losing days each week to exports and cross-referencing, they simply asked Insight Agent about their full campaign performance and got back the relevant data, the key highlights, a summary, and recommendations, in one exchange.
One of those recommendations reshaped an entire week’s send strategy, and it ran against instinct: target a smaller, sharper audience instead of the whole list. On a programme already worried about list fatigue, sending less felt risky. It turned out to be the fix.
In a representative week-over-week comparison, that shift produced:
+92%
Total clicks increased
5.7%
Click-to-open rate doubled
43%
Unsubscribe rate reduced
35%
Send volume reduced efficiently
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