
Company: Equitas Small Finance Bank
About Equitas:
Equitas Bank is focused on a strong digital-first vision, serving 16 million customers across India with over 950 banking outlets and a wide portfolio of digital products.
Industry: Banking, Financial Services (BFSI)
Location: India
Category: Customer Engagement, Digital Adoption, Revenue Growth
Solutions Used: Whatsapp Nudges, Lifecycle Journeys, Personalization
The Challenge
The Dual Mandate: Adoption and Revenue.
As part of its digital transformation, Equitas faced two critical, high-impact goals that required immediate, precise action from a single platform:
- Mobile Banking Migration (Adoption): Seamlessly and rapidly migrate millions of existing users to a new, more user-friendly mobile app.
- Fixed Deposit Conversion (Revenue): Reduce funnel drop-offs and maximize digital revenue contribution from high-value products like Fixed Deposits (FD) and Recurring Deposits (RD).
The Impact
Exceeding Goals: Adoption and Revenue Scaled.
The intelligent, multi-channel journeys delivered massive success from a single, unified system:
- Adoption Goal: 3 in 4 mobile app migrations were powered by Netcore, outperforming the 50% target by 1.5X.
- Revenue Growth: 50% uplift in FD conversions.
- Digital Contribution: 35% contribution to the bank’s digital revenue.
Want to see the solution from Netcore that helped Equitas achieve a 50% FD conversion uplift?
Read the Full Case Study Here


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